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Helsee Support

Questions and answers

An export came out empty. Why?

Apple Health does not tell apps whether you declined a type — a declined type and an empty one look the same. Open Settings › Health › Data Access & Devices › Helsee and check that the types you want are switched on. Also check the period: the default is the last 30 days.

How do I get my data into Google Drive or iCloud Drive?

Tap Save to Files… and pick a folder in iCloud Drive or Google Drive (the Google Drive app must be installed for it to appear in Files). Or set up a Sync Folder: Helsee keeps a Helsee folder inside the one you pick up to date, and leaves everything else in it alone.

How often does the sync folder update?

When Health changes, iOS lets Helsee refresh the folder in the background, roughly once an hour. Health can’t be read while the device is locked, so some refreshes wait until you unlock it. Opening Helsee also catches up.

How do I give the data to an AI assistant?

Share the ZIP to the assistant’s app, or upload the folder. Ask it to read README.md first — it describes every file and column. Choose an assistant whose privacy terms you are comfortable with: these files are your health information.

What does Insights actually compute?

Correlations between what you ate and did and how you felt, the same day and one or two days later, plus weekly averages of nutrients. Each result shows its correlation and how many days it rests on. It is arithmetic on your own records, done on your device — not a diagnosis.

What is Sample Data?

Settings › Show Sample Data fills Charts, Insights and exports with 120 days of a made-up person, so you can see what Helsee does before your own data builds up. Your Health data and journal are not changed, sync pauses meanwhile, and a sample export says SAMPLE DATA at the top of its README.

How do I delete my journal?

Settings › Erase Journal removes it from the device. Deleting the app removes it too.

Something else

Write to kozlovskyaid@icloud.com with your iOS version and what you tried. Please don’t attach exports — they contain your health data.